A Returns Policy is a scheme which is provided by respective sellers directly to its customers under this policy the option of an exchange, replacement, or refund is offered by the respective sellers to its valuable customers.
It is further stated that all products listed under a particular category may not have the same returns policy.
For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
Please do refer to the respective item’s applicable return/replacement policy on the product page, and for any exceptions in the specified item’s returns policy is mentioned in the table below:
*The return policy is divided into three parts
*Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
|Category||Returns Window, Actions Possible and Conditions (if any)|
|Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories||15 Days Refund, replacement or exchange|
|Lifestyle: Sport & Fitness Equipment, Baby Care, Jewellery, Footwear Accessories, Travel Accessories. Home: Home décor.||7 days Refund or replacement|
|All Mobiles (Except Apple and), Electronics - Headphones, Cases & Covers, Laptop, Data Cables, Headphone & (except Apple / Realme, Samsung, Tablets||7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.|
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Grocery||7 days (Only damage & Expire) |
Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. The rest of the grocery items from Supermart would be delivered through reattempt in case you miss your slot.
|Try to Buy||7 days|
This policy shall be applicable selectively (geographical coverage, product, customer and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.
|No Returns categories||Women Lingerie, Men inner wears|
During pick-up, your product will be checked for the following conditions:
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.|
|Undamaged Packaging||The product`s original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a Successful Return